By placing an order, you have confirmed that you have read, understood and accepted these following policies.
Please be reminded that our policy lasts 7 days for replacement/refund request only. If 7 days have gone by since your purchase, unfortunately we can’t offer you a replacement or refund.
We stand behind the quality of our products and insurance our workmanship. Any defects or errors on our part will result in a replacement at no charge.
Due to all our products are made-to-order so we typically do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc.
We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons: The product is flawed. The print quality is poor. The product you received is different from the product originally represented on our site.
Please email us at [email protected] with a photo of the product you received along with detail shots you wish to include.
We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge.
For all other requests please email us at [email protected]. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.
Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received.
Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
WHICH EVIDENCE SHOULD I SUBMIT FOR REPLACEMENT?
Wrong product shipped
Submitting all pieces of evidence to clarify shipping/product error is very important to our return/replacement process. Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items.
Please send some pictures as proof, which include:
- Picture of the wrong items you received
- Picture of the shipping label.
Please send the picture as proof: